Auschwitz-Birkenau Day Trip + Hotel Pickup - Reviews

Rating of the activity

7.40 / 10

7.36 25 reviews | 948 travellers

Customer scoring

Type of traveler

Traveling alone (0)

Couple (9)

Group of friends (3)

With small children (1)

With older children (5)

Reviews from real clients who booked our products.

See only reviews with text

Jul / 22 / 2025

Mario

Madrid, Spain

I travelled with my partner

Pues empezando,que teniamos la excursion a las 7:00 y de un dia a otro me lo cambiaron a las 10:00 problema añadido que teniamos contratado otra cosa y lo tubimos q anular,y eso q tampoco me an recogido en el hotel me tenido q desplazar unos 25 minutos andando,luego me l conductor y la guia muy bien,de esto no hay pega y la actividad interesante y bien explicada

Well, starting with the fact that we had the excursion at 7:00 and from one day to the next they changed it to 10:00. The added problem was that we had booked something else and we had to cancel it, and they didn't pick me up at the hotel either, so I had to walk about 25 minutes. Then the driver and the guide were very good, there were no problems with this and the activity was interesting and well explained.

I travelled with my partner

Confirmamos que el cambio de hora y de lugar de recogida se produjo por motivos logísticos. Sentimos si algún aspecto del servicio no resultó de vuestro agrado. Agradecemos y tomamos nota de los comentarios para seguir mejorando en lo posible. Translate this opinion into English.

We confirm that the change in pickup time and location was due to logistical reasons. We apologize if any aspect of the service was not to your liking. We appreciate and take note of your feedback so we can continue to improve as much as possible. Opinion translated. Show original.

Jul / 22 / 2025

Anonymous

Jul / 18 / 2025

Rita álvarez Sánchez

Almería, Spain

I travelled with my partner

El guía estupendo. Pero el cambiar de hora nos fastidió la organización de nuestra jornada. Yo pago un desayuno en el hotel , y por supuesto a las 6:00 h de la mañana no te sirven. Y en cuanto a la visita por Auschwitz, no me gusta la manera de correr y pasar de una cosa a otra con rapidez. Debería de ser una visita más sosegada, que permita la reflexión que un lugar así merece.

The guide was fantastic. But the change of time messed up our day's planning. I paid for breakfast at the hotel, and of course, at 6:00 a.m., they don't serve it. And as for the tour of Auschwitz, I don't like the way they rush from one thing to another. It should be a more leisurely visit, allowing for the reflection that a place like this deserves.

I travelled with my partner

Hemos confirmado que el servicio se ofreció tal y como se describe. Sentimos si, a pesar de ello, no ha respectado las expectativas. Translate this opinion into English.

We have confirmed that the service was provided as described. We apologize if, despite this, it did not meet your expectations. Opinion translated. Show original.

Jul / 17 / 2025

Gerardo Vicente Alegre

Spain

I travelled with teenagers

El guía extraordinario. La excursión imprescindible. Por poner un pero, quizás se va muy deprisa y se ve todo de corrido, pero es normal con el tiempo que hay. Translate this opinion into English.

The guide was extraordinary. The excursion was a must. One drawback: perhaps it goes by too quickly and you see everything in one sitting, but that's normal given the weather. Opinion translated. Show original.

I travelled with teenagers

Jul / 17 / 2025

Anonymous

Leon, Slovakia

I travelled with teenagers

Fantastico Translate this opinion into English.

Fantastic Opinion translated. Show original.

I travelled with teenagers

Jul / 13 / 2025

Wilma

Spain

I travelled with teenagers

La información del cambio de hora de la actividad fue hecha 10 minutos después de que se pudiera cancelar la reserva, cambiar la reserva para estas cuatro horas antes de la hora prevista 6 AM ,supone un cambio muy radical y no nos permite gestionar este cambio adecuadamente, deseamos que se nos devuelva el dinero o que se nos hubieran dado otra opción ya que hemos incurrido en otros gastos que no sabíamos que tendríamos, cómo el pago por adelantado del desayuno en el hotel que era de 8 a 10.

The information about the activity time change was made 10 minutes after the reservation could be canceled, changing the reservation for these four hours before the scheduled time of 6 AM, represents a very radical change and does not allow us to manage this change adequately, we wish that our money was returned or that we had been given another option since we have incurred other expenses that we did not know we would have, such as the advance payment for breakfast at the hotel which was from 8 to 10.

I travelled with teenagers

La hora de recogida puede variar. Esta información también se indica en la descripción de la actividad antes de realizar la reserva para tenerla en cuenta y planificar su viaje. El servicio se realizó al completo. En este caso, no es posible proceder con la solicitud de reembolso. Translate this opinion into English.

Pickup times may vary. This information is also indicated in the activity description before booking so you can take it into account when planning your trip. The service was fully provided. In this case, a refund request cannot be processed. Opinion translated. Show original.

Jul / 12 / 2025

Monica

Spain

I travelled with my partner

Perfecto toda la excursion! Nos encanto visitar y todo lo que nos explico. Translate this opinion into English.

The entire trip was perfect! We loved the visit and everything you explained to us. Opinion translated. Show original.

I travelled with my partner

Jul / 12 / 2025

Massimo Bergamante

Italy

Jul / 11 / 2025

Mandy

Madrid, Spain

I travelled with my partner

Lugar sobrecogedor que hace reflexionar sobre la barbarie humana y sus fatales consecencias. Translate this opinion into English.

A haunting place that makes you reflect on human barbarism and its fatal consequences. Opinion translated. Show original.

I travelled with my partner

Jul / 08 / 2025

Oscar Granados

Spain

I travelled with my partner

Jul / 07 / 2025

Anonimo

Italy

I travelled with friends

L'esperienza e' andata bene, le guide simpatiche, disponibili, molto preparate. Unica lamentela da segnalare lo spostamento d'orario della partenza dalle 9 alle 5 del mattino! 4 ore un po' eccessivo. Translate this opinion into English.

The experience went well, the guides were friendly, helpful, very knowledgeable. The only complaint to report was the change in departure time from 9 to 5 in the morning! 4 hours is a bit excessive. Opinion translated. Show original.

I travelled with friends

Jul / 04 / 2025

Alazne Fontanes Sastre

Bilbao, Spain

I travelled with teenagers

Jul / 04 / 2025

Anonimo

Cava Dei Tirreni, Italy

I travelled with small children

Jul / 03 / 2025

Anonymous

Jul / 02 / 2025

Anonymous

Valencia, Spain

I travelled with friends

Buenas guia, falta más guía en español Translate this opinion into English.

Good guide, more guide needed in Spanish Opinion translated. Show original.

I travelled with friends

Jun / 27 / 2025

Anonymous

Spain

Excelente guia y servicio. Translate this opinion into English.

Excellent guide and service. Opinion translated. Show original.

Jun / 25 / 2025

Paolo Vezzoli

Bergamo, Italy

I travelled with my partner

Escursione ben organizzata (l'orario di partenza è stato modificato il giorno precedente, ma ben comunicato), viaggio in pullman confortevole. Guida in italiano molto preparata e disponibile, visita completa e approfondita. Altamente raccomandato. Translate this opinion into English.

Well organized excursion (the departure time was changed the day before, but well communicated), comfortable bus trip. Very knowledgeable and helpful Italian guide, complete and thorough visit. Highly recommended. Opinion translated. Show original.

I travelled with my partner

Jun / 19 / 2025

Anonymous

Jul / 24 / 2025

Paula

Valencia, Spain

I travelled with my partner

La guía ha estado muy bien en su explicación, no obstante no hemos quedado contentos con la logística de la empresa.

The guide was very good at explaining things, but we weren't happy with the company's logistics.

I travelled with my partner

Agradecemos tus comentarios positivos sobre la guía. Lamentamos que la logística de la empresa no haya estado a la altura de tus expectativas. Tomaremos en cuenta tu feedback para mejorar nuestros servicios en ese aspecto. ¡Esperamos verte de nuevo pronto! Translate this opinion into English.

We appreciate your positive comments about the guide. We regret that the company's logistics did not meet your expectations. We will take your feedback into account to improve our services in this regard. We hope to see you again soon! Opinion translated. Show original.

Jul / 17 / 2025

Begoña

A Coruña, Spain

I travelled with friends

La visita realizada por la empresa supercracow ha estado bien, pero inaceptable que civitatis nos avisase el día anterior a pocas horas de la visita que nos la cambiaba de las 10 a las 7 de la mañana sin darnos otra explicación, ni opción.

The tour conducted by Supercracow was fine, but it was unacceptable that Civitatis informed us the day before, just a few hours before the tour, that they were changing the tour from 10 a.m. to 7 a.m. without giving us any other explanation or option.

I travelled with friends

Hemos confirmado que el servicio se ofreció tal y como se describe. Sentimos si, a pesar de ello, no ha respectado las expectativas. Translate this opinion into English.

We have confirmed that the service was provided as described. We apologize if, despite this, it did not meet your expectations. Opinion translated. Show original.

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Auschwitz-Birkenau Day Trip + Hotel Pickup - Reviews

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